Meet the Team
Home Watch USA
Trusted Professionals Helping Protect Your Home
The Home Watch USA team is made up of trusted professionals with backgrounds in military service, public safety, security, real estate, and customer care. Together, our leadership team delivers consistent, professional home watch services designed to help protect vacant, unoccupied, and seasonal homes throughout the Rochester, New York area.
Daniel Powell
Founder & Owner – Home Watch USA
Daniel Powell founded Home Watch USA to provide homeowners with a professional, reliable solution for helping to protect unoccupied, vacant and seasonal homes in the Rochester, New York area. With a background in the U.S. Navy Reserves, law enforcement, real estate, and property services, Daniel understands how quickly issues can develop when a home is left unattended—especially during Western New York winters.
Daniel leads Home Watch USA with a focus on professionalism, documentation, communication, and trust. His mission is simple: deliver peace of mind through consistent, certified home watch services.
Derek Schlueter
Director of Field Operations – Home Watch USA
Derek Schlueter oversees field operations for Home Watch USA, ensuring that every visit is performed with consistency, accuracy, and attention to detail. A United States Air Force veteran with experience in emergency management, nuclear security, and real estate, Derek brings a disciplined, standards-driven approach to protecting unoccupied homes.
His leadership ensures that technician training, visit procedures, and documentation meet the highest professional standards—every time.
Crystal Platten
Operations & Customer Care – Home Watch USA
Crystal Platten serves as the primary point of contact for clients, coordinating scheduling, communication, and day-to-day operations. She plays a key role in ensuring clients receive timely updates, clear reports, and responsive service.
Crystal’s attention to detail and commitment to client care help ensure that every homeowner feels informed, supported, and confident while they are away.
A Team You Can Trust
At Home Watch USA, we believe protecting a home requires more than a drive by or quick walkthrough. It requires training, consistency, accountability, and people who care. Our leadership team brings those values to every visit, every report, and every client relationship.
If you’re looking for a professional home watch service led by experienced, local professionals—you’re in the right place.