FAQ

A friend or neighbor may provide a check in to your home, but the trained and ferried eyes of a professional home watch member will provide reliable, regular inspections looking for signs of obvious issues with the ability to scan and analyze any damage to your home or property and alert you quickly, issues with Maintenance, etc. Non-professional oversight such as a friend or neighbor can lead to accountability issues as well as missed damage, vandalism, etc. Home watch services offer help with early detection of costly problems like water or mold damage, notifying you quickly before it becomes an expensive disaster, as well as documented, reliable visits.

Neighborhood watch programs are generally a passive watch program and by nature do not engage with your property on a 360 degree level. They also do not check the interior of your home, as home watch services will offer. The home watch services in Rochester, NY that Home Watch USA offers involves checking your property’s exterior AND interior in great detail to help keep a well kept and maintained home while away…Neighborhood watch programs are mostly for calling the police when there is a crime happening or suspicious activity happening in your neighborhood.

Your alarm company will focus on monitoring entry and fire alarms in your home, but they will not and do not address potential maintenance issues such as water damage, broken pipes, mold, or even pests. Home watch services from Home Watch USA in Rochester NY help to identify potential problems and notify you promptly to provide a physical presence, and “boots on the ground” with credible judgement to report back to you…Which alarm systems and alarm companies will not and do not provide.

During a home watch visit from Home Watch USA, our team conducts a visual inspection of your Greater Rochester NY area property’s interior and exterior looking for obvious issues. This is based on a customized checklist with your unique and specific needs for your home while you are away. Home Watch USA also looks for signs of obvious visual issues for you.

When Home Watch USA is performing a home visit, you will receive a detailed electronic report with GPS monitoring. This will notify you of any issues or if everything is well marinade and good on your property, as well as indicate that a home watch visit was performed. Home Watch USA uses reporting technology that incorporates real-time GPS coordinates to pinpoint your home’s location and electronically records our presence, so you are never unaware of a home visit in your Greater Rochester NY area house. Home Watch USA uses the industry’s latest cloud-based reporting technology and home watch software. Any and all photos taken at the home visit are also included in the report that is sent to your private dashboard.

This is based on your insurance company, but many insurance policies do encourage or even mandate home watch services to reduce risks while your Rochester NY area property is unoccupied, especially if it is unoccupied for a longer period of time. Please consult your insurance provider for specific policy requirements regarding home watch services.

No, home watching is not house sitting. Home Watch USA’s core service involves frequent house visits which follow a detailed checklist to help your Rochester NY area home stays maintained and secure, just as you left it. Home Watch USA offers an expert, systematic approach to overseeing your home and property which is very different than casual house sitting from someone uncertified to safeguard your home and property.

No. Home watch services are distinct and different from property management services. Home Watch USA focuses on overseeing and watching unoccupied properties, while property managers handle rental properties, tenant issues, and rent collection. Although the Home Watch USA founder and owner, Daniel Powell, is a licensed real estate broker, it is a different service all together.

Although Home Watch USA does perform property checks, we are not home inspectors. Home watch services are for snow birds, individuals with multiple homes, anyone who has a home or property they are not at for a length of time regularly. While home inspectors provide detailed assessments, they do this for real estate transactions, covering structural, plumbing, electrical, and HVAC systems.

Yes, Home Watch USA is proudly accredited and certified from the National Home Watch Association and the Home Watch Academy. Both of these respected organizations have evaluated, reviewed, and trained the Home Watch USA team. We are fully bonded, insured, and equipped with the expertise needed to provide professional home watch services. Home Watch USA of Rochester NY also adheres to the NHWA’s Code of Ethics, reinforcing our commitment to the high home watch standards of service.

Home Watch USA will provide a detailed email report, which includes all photos and descriptions of the issues we’ve identified. In some more emergent situations, Home Watch USA may also take immediate action to help prevent further damage to your home or property and contact you promptly from there to discuss the necessary repairs.

Yes, Home Watch USA offers access services, as well as on-site coordination for general contractors you need in your home. This is done at an hourly rate. Home Watch USA may require advanced notice to schedule our personnel, but we are happy to coordinate for you.

While we do not perform maintenance services ourselves, we are happy to handle light repairs as needed. We are also happy to refer you to our trusted Rochester NY area contractors. And we can coordinate access for their home maintenance work as well.

Home Watch USA provides a detailed report including any and all photos and descriptions of any issues found during our visits and visual inspections of the interior and exterior of your Rochester NY area home. There reports are sent via email.

Yes, Home Watch USA offer home watch services across Greater Rochester NY towns, and as far as Canandaigua Lake homes and properties. If you are not sure if we serve your area, please call our team at (585) 704-8324. The Home Watch USA service area includes Albion, Alexander, Avon, Basom, Batavia, Bergen, Bloomfield, Brighton, Brockport, Byron, Caledonia, Canandaigua, Chili, Churchville, Clarendon, Clarkson, Clifton Springs, Conesus, Corfu, Cowlesville, Dale, Darien Center, East Bethany, East Bloomfield, East Irondequoit, East Pembroke, East Rochester, East Williamson, Elba, Fairport, Fancher, Farmington, Fishers, Gates, Gasport, Geneseo, Greece, Hamlin, Hemlock, Henrietta, Hilton, Holley, Honeoye, Honeoye Falls, Irondequoit, Kendall, Kent, Knowlesville, Lakeville, Leicester, LeRoy, Lima, Livonia, Lyndonville, Macedon, Manchester, Marion, Medina, Mendon, Middleport, Morton, Mumford, Newark, North Chili, North Greece, Oakfield, Ogden, Ontario, Ontario Center, Palmyra, Parma, Pavillion, Penfield, Perinton, Pittsford, Retsof, Riga, Rochester, Rush, Scottsville, Shortsville, South Byron, South Lima, Spencerport, Stafford, Sweden, Victor, Walworth, Warsaw, Waterport, Webster, West Bloomfield, West Henrietta, West Irondequoit, Wheatland, Williamson, Wyoming, and York.