FAQ

Home Watch USA of Rochester, NY is a trusted provider of professional home watch services in the Greater Rochester area, serving Monroe, Orleans, Genesee, Livingston, Ontario, and Wayne counties. We are fully insured, bonded, and accredited, offering peace of mind to homeowners and property owners with unoccupied, seasonal, or vacant homes. Our experienced team performs routine visual inspections to identify potential issues such as maintenance problems, storm damage, water leaks, vandalism, or other concerns. We also provide a random physical presence at the property to help deter crime and help ensure your home remains safe, secure, and well-maintained while you’re away.

While a friend or neighbor may occasionally check on your home, they typically lack the training, consistency, and accountability that a professional home watch service provides. A certified home watch professional performs scheduled inspections, checking for visible signs of damage, maintenance problems, vandalism, system failures, or other concerns. With the experience to spot early warning signs—such as water leaks, mold, or HVAC issues—they can notify you quickly, helping to prevent small problems from becoming expensive repairs. Unlike informal arrangements, professional home watch services include detailed reports, photo documentation, insurance coverage, and a high level of reliability and professionalism.

Neighborhood watch programs are typically passive and do not provide comprehensive, 360-degree monitoring of your property. Unlike these programs, Home Watch USA offers thorough home watch services in Rochester, NY, including detailed inspections of both the exterior and interior of your home. Our services help ensure your property remains well-maintained and secure while you’re away. In contrast, neighborhood watch programs primarily focus on reporting suspicious activity or crimes to the police but do not actively check your home for maintenance or security issues.

Alarm companies monitor entry and fire alarms in your home. However, they do not address maintenance issues such as water damage, broken pipes, mold, or pests. Home Watch USA helps identify potential problems and notifies you promptly. We provide a physical presence and “boots on the ground” with credible judgment. This is something alarm companies do not offer.

During a home watch visit from Home Watch USA, our team conducts a visual inspection of your Greater Rochester NY area property’s interior and exterior looking for obvious issues. This is based on a customized checklist with your unique and specific needs for your home while you are away. Home Watch USA also looks for signs of obvious visual issues for you.

When Home Watch USA performs a home visit, you receive a detailed electronic report with GPS monitoring. The report notifies you of any issues or confirms that your property is secure. Our reporting technology uses real-time GPS coordinates to pinpoint your home’s location and record our presence. You will always know when a home visit occurs. Photos taken during the visit are included in the report and sent to your private dashboard.

This is based on your insurance company, but many insurance policies do encourage or even mandate home watch services to reduce risks while your Rochester NY area property is unoccupied, especially if it is unoccupied for a longer period of time. Please consult your insurance provider for specific policy requirements regarding home watch services.

No, home watching is not house sitting. Home Watch USA’s core service involves frequent house visits which follow a detailed checklist to help your Rochester NY area home stays maintained and secure, just as you left it. Home Watch USA offers an expert, systematic approach to overseeing your home and property which is very different than casual house sitting from someone uncertified to safeguard your home and property.

No. Home watch services are distinct and different from property management services. Home Watch USA focuses on overseeing and watching unoccupied properties, while property managers handle rental properties, tenant issues, and rent collection. Although the Home Watch USA founder and owner, Daniel Powell, is a licensed real estate broker, it is a different service all together.

Although Home Watch USA does perform property checks, we are not home inspectors. Home watch services are for snow birds, individuals with multiple homes, anyone who has a home or property they are not at for a length of time regularly. While home inspectors provide detailed assessments, they do this for real estate transactions, covering structural, plumbing, electrical, and HVAC systems.

Yes, Home Watch USA is proudly accredited and certified from the National Home Watch Association and the Home Watch Academy. Both of these respected organizations have evaluated, reviewed, and trained the Home Watch USA team. We are fully bonded, insured, and equipped with the expertise needed to provide professional home watch services. Home Watch USA of Rochester NY also adheres to the NHWA’s Code of Ethics, reinforcing our commitment to the high home watch standards of service.

Home Watch USA will provide a detailed email report, which includes all photos and descriptions of the issues we’ve identified. In some more emergent situations, Home Watch USA may also take immediate action to help prevent further damage to your home or property and contact you promptly from there to discuss the necessary repairs.

Yes, Home Watch USA offers access services, as well as on-site coordination for general contractors you need in your home. This is done at an hourly rate. Home Watch USA may require advanced notice to schedule our personnel, but we are happy to coordinate for you.

While we do not perform maintenance services ourselves, we are happy to handle light repairs as needed. We are also happy to refer you to our trusted Rochester NY area contractors. And we can coordinate access for their home maintenance work as well.

Home Watch USA offers reasonably and competitively priced home watch services in the Greater Rochester NY area. We are dedicated to providing exceptional value for our services by helping to identify possible costly damage from pests, water damage, leaks, weather related damage, and other issues. Click HERE to contact Home Watch USA for a free consultation and to discuss pricing and service options.

Home Watch USA provides a detailed report including any and all photos and descriptions of any issues found during our visits and visual inspections of the interior and exterior of your Rochester NY area home. There reports are sent via email.

Home Watch USA provides professional home watch services throughout the Greater Rochester, NY area and many surrounding towns and communities. Our service area extends into the Finger Lakes region, including Canandaigua Lake, covering locations such as:

Albion • Alexander • Avon • Basom • Batavia • Bergen • Bloomfield • Brighton • Brockport • Byron

Caledonia • Canandaigua • Chili • Churchville • Clarendon • Clarkson • Clifton Springs • Conesus • Corfu • Cowlesville

Dale • Darien Center • East Bethany • East Bloomfield • East Irondequoit • East Pembroke • East Rochester • East Williamson • Elba • Fairport

Fancher • Farmington • Fishers • Gates • Gasport • Geneseo • Greece • Hamlin • Hemlock • Henrietta

Hilton • Holley • Honeoye • Honeoye Falls • Irondequoit • Kendall • Kent • Knowlesville • Lakeville • Leicester

LeRoy • Lima • Livonia • Lyndonville • Macedon • Manchester • Marion • Medina • Mendon • Middleport

Morton • Mumford • Newark • North Chili • North Greece • Oakfield • Ogden • Ontario • Ontario Center • Palmyra

Parma • Pavillion • Penfield • Perinton • Pittsford • Retsof • Riga • Rochester • Rush • Scottsville

Shortsville • South Byron • South Lima • Spencerport • Stafford • Sweden • Victor • Walworth • Warsaw • Waterport

Webster • West Bloomfield • West Henrietta • West Irondequoit • Wheatland • Williamson • Wyoming • York

If you’re unsure whether we serve your area, please call our team at (585) 704-8324 for more information.