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(585) 704-8324
info@homewatchusa.com

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Privacy Policy

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Privacy Policy

Last updated: November 12, 2025

Home Watch USA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect only the information needed to deliver our services and respond to inquiries, including:

  • Contact Information: name, phone number, email address, property address, or other details submitted through our website forms, quote requests, or emails.

  • Website Usage Data: non-identifiable data such as IP address, browser type, and pages visited, gathered via cookies and analytics tools (e.g., Google Analytics / Site Kit).

  • Client Account Data: if you use our client portal, limited login information to provide access to service reports.

2. How We Use Your Information

We use your information to:

  • Respond to questions, quote requests, or schedule services.

  • Send service confirmations, visit reports, and invoices.

  • Improve our website and customer experience.

  • Communicate updates, offers, or reminders (you may opt out anytime).

  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information.
We may share limited data with:

  • Service Providers (e.g., website hosting, email, analytics, or payment processors) who assist us in operations under confidentiality agreements.

  • Legal Authorities if required to comply with law, regulation, or valid legal process.

4. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Track basic website traffic and performance (through Google Analytics / Site Kit).

  • Remember preferences such as form inputs.

You can control cookies through your browser settings or opt out of Google Analytics tracking with the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law (for example, for bookkeeping or insurance purposes).

6. Data Security

We maintain reasonable physical, electronic, and administrative safeguards to protect your information against loss, misuse, or unauthorized access. While no system is 100 % secure, we continually review our practices to maintain a high level of protection.

7. Your Choices and Rights

You may:

  • Request access to or correction of your personal information.

  • Ask us to delete your data (subject to legal retention requirements).

  • Opt out of marketing communications at any time by replying “unsubscribe” or contacting us directly.

Contact us at info@homewatchusa.com or call (585) 704-8324 for any privacy-related request.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided data to us, please contact us so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.

11. Contact Us

Home Watch USA
Rochester, NY 146xx (Serving Greater Rochester Region)
 (585) 704-8324
info@homewatchusa.com